What We Do Preparedness & Response

Our preparedness and response work

Humanitarians increasingly recognise that keeping people connected to each other, providing information for and communicating with people affected by conflict or natural disasters are among the most important elements of emergency response. People affected by crisis should be able to influence relief efforts, provide feedback on services and know this feedback is acted on. The quality, effectiveness and timeliness of humanitarian action is improved by involving people in this way.

We invest in supporting country-level, inter-agency platforms, which usually take the form of a working group or community of practice that sit within the national humanitarian architecture and are often led by national actors. We work with these platforms both in preparedness and response. Investing in such platforms at the preparedness stage not only enables them to undertake capacity strengthening work, such as advocating for revisions to national disaster management acts or providing training, but also prepositions them as a response capacity when needed. The prepositioned relationships and understanding of respective roles and expertise facilitates more coordinated action and better services for communities. Digital technology also plays a critical role, supplying information, data, connectivity and livelihoods.

The platforms are supported by services available from CDAC Network such as global advocacy, specialised training support, research and learning.

The positive impact of our approach has been demonstrated in emergencies as diverse as Hurricane Irma and Maria in the Caribbean, the European refugee migration emergency, Yemen and the Rohingya refugee crisis in Bangladesh, as well as in our preparedness work in Bangladesh, South Sudan and the Philippines.

What they desperately needed was access to local information in a language they understood – could they go home? Where were the local services and who were all these foreigners who said they were coming to help?
Mark Frohardt, Executive Director of Internews Center for Innovation and Learning
I can’t see, so when my radio was destroyed in the cyclone, I felt very isolated. Now that I have a radio, I feel like I can see!
A blind monk in Burma who received a radio after Cyclone Nargis
Poor information flow is undoubtedly the biggest source of dissatisfaction, anger and frustration among affected people.
Tsunami Evaluation Coalition Synthesis Report
If we understand what is going on, we can be patient...
A man talking to the CDA Listening Project in Aceh
A community without a radio is worth nothing...People have already realized here that without radio the region is dead
Internews Humanitarian Information Service in Eastern Chad - Rahma Mohamed Ibed
I would say that registration [of those in camps] would have been almost impossible without the support of the communications teams.
CCCM Cluster Coordinator Haiti
We were trying to be a community safety valve – to sit the two groups down together and find out how they felt about the problems. If we couldn’t get them into the studio we would send the reporters out to the camps.
Radio Absoun, Chad
When people work and sweat in the field together their relationship becomes stronger, and when disaster strikes they will do virtually anything for their team. FRR seeks to build this kind of team in disaster prone countries before disaster strikes and has been taking this approach since 2007.
Mike Adams, First Response Radio