Who, what, where, and when? A 4Ws template to map communication and community engagement services

Organisation: CDAC Network | Dec 2017 Author: Marian Casey-Maslen, Angela Rouse
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CDAC Network advocates the establishment of collective approaches to communication and community engagement – at national and global levels. Research for a 2017 policy paper showed that this approach has significant support across the humanitarian sector. At national level the shape and functions of collective platforms, services and tools (‘the mechanism’) will vary according to context, needs and capacities. As one of several minimum actions, the mechanism should ensure the coordination of information to the people affected and the collection and analysis of overall feedback data, including data collected and shared by individual organisations or clusters, in order to highlight trends to inform activities.

The Network has various resources and tools available to support the implementation of the minimum actions. To support coordination a template to map communication and community engagement services and actors in a response is available. The template enables you to map who is doing what, where they are doing this, and when - this is commonly known as a 4Ws.

To use it, complete the grid with your own agency's activities and then circulate it for others to complete their details. Once agencies have completed it remember to circulate it back to all actors, and to update it periodically so that it remains current. Having such an overview enables you to see where there may be gaps or duplication, opportunities for partnership, etc. and to take action accordingly.

Download the 4Ws template below in pdf or view a version of the 4Ws that can be downloaded and edited.

Download PDF: 4Ws - Mapping CCE Services [TEMPLATE] Download PDF: 4Ws - Mapping CCE Services [TEMPLATE]

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About the CDAC Network

The CDAC Network is a growing platform of more than 30 humanitarian, media development, social innovation, technology, and telecommunication organisations, dedicated to saving lives and making aid more effective through communication, information exchange and community engagement.

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