This report presents findings from the first phase of a collaborative study on the accessibility of feedback and complaint mechanisms to children within the programmes of five international NGOs.
The findings show that agencies have succeeded in establishing a range of feedback and complaint channels that children are able and willing to use. A list of these is included in the report together with information provided by agencies on their experiences of setting up these channels and establishing mechanisms for children.
The survey findings also show that accessibility is not yet universal and some children remain unable or unwilling to use existing agency feedback and complaint channels.
Agencies are planning the second phase of this study. This will involve engaging directly with children within programme communities to further explore some of the findings and recommendations from phase one.