This report follows a rapid assessment of information and communication needs carried out in northern Iraq in August 2014. Its findings reveal that displaced Iraqis often have only limited access to conflicting and broken information regarding the provision of and access to basic services. According to the report, the priority information needs among displaced people are threefold: more information about their places of origin and family members who were left behind; better information on aid services, criteria and procedures for registering for assistance and information about the future including the possibility of resettlement and asylum.
Following the community consultations in Erbil, Dahuk and Suleymaniyah governorates, the report calls on aid agencies to strengthen their information sharing and their ability to listen to those affected. These include increasing the information flow and dialogue between displaced communities, host communities and the humanitarian community, and improving the capacity of responders to listen to those affected. In turn, humanitarian aid will be made more effective. Common activities to support information sharing and the collection of feedback, such as radio programmes, hotlines and community preferred communications channels also require support, ensuring that the needs and languages of both those in camps and in host communities are considered.