This case study from the publication 'Ann Kite Yo Pale or Let Them Speak' looks at the Noula project in Haiti, a web-based system developed in post-earthquake Haiti. Noula was created by a local technology company called Solutions, with an aim to map local needs that were reported to Noula staff through a call centre.
The original concept was that Noula would match needs with humanitarian assistance through sharing the information gathered by the call centre, but as a citizen initiative, Noula initially encountered some challenges with the reception of their product by international NGOs. Through a partnership with Ushahidi, a non-profit software company, Noula was able to begin meaningful discussions with aid organisations.
The Noula project produced important lessons for future responses. Monitoring and evaluation was a key component missing from the Noula project, and important evidence on the impact of engaging local capacity was lost as a result.