Beneficiary Communication and Accountability: Lessons Learned and Recommendations: Indonesia, Haiti, Pakistan

Organisation: International Federation of the Red Cross (IFRC) | Jan 2011 Author: IFRC - International Federation of Red Cross and Red Crescent Societies
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This document reviews case studies of communications initiatives in response to disasters in Indonesia, Haiti and Pakistan by the International Federation of Red Cross and Red Crescent Societies (IFRC). New technologies became a critical part of these responses, with the Haiti earthquake unearthing both challenges and opportunities for the IFRC resulting from increased reliance and investment in technology. This document highlights the work that needs to be undertaken within the IFRC to mainstream an approach to communicating with disaster affected communities that takes these new technologies into account.

Lessons learned from beneficiary communication and accountability (BCA) programmes in Haiti are identified, and recommendations are included for IFRC staff and volunteers on how to incorporate BCA into emergency response, recovery and development work. The lessons are captured from experiences of field teams in emergency response situations, but may also be applied to recovery and pre-disaster programming. Research methodology included literature reviews of internal and external BCA documents, interviews and discussions with key stakeholders, and field visits. Annex 2 includes a helpful comparative table of beneficiary communication tools and their accessibility to affected populations. Annex 4 contains a useful breakdown of different Beneficiary Communications Tools (eg. Radio, SMS, Notice Boards, etc.) and how they can be used for transparency, participation, M&E, and complaints and response.

Source: Beneficiary Communication and Accountability: Lessons Learned and Recommendations: Indonesia, Haiti, Pakistan

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