I can’t see, so when my radio was destroyed in the cyclone, I felt very isolated. Now that I have a radio, I feel like I can see!
A blind Monk in Burma who received a radio after cyclone Nargis
Poor information flow is undoubtedly the biggest source of dissatisfaction, anger and frustration among affected people
TEC Thematic Evaluation
If we understand what is going on, we can be patient
A man talking to the CDA Learning Project in Aceh
I would say that registration [of those in camps] would have been almost impossible without the support of the communications teams
CCCM Cluster Coordinator Haiti
“A community without a radio is worth nothing,”....“People have already realized here that without radio the region is dead"
Internews Humanitarian Information Service in Eastern Chad
Rahma Mohamed Ibed
“What they desperately needed was access to local information in a language they understood – could they go home? Where were the local services and who were all these foreigners who said they were coming to help?”
Mark Frohardt, at the time Internews’ Vice President for Africa
“We were trying to be a community safety valve – to sit the two groups down together and find out how they felt about the problems. If we couldn’t get them into the studio we would send the reporters out to the camps.”
Camp Terrain Accra is one of the biggest camps in Haiti’s capital, Port au Prince, with around 25,000 residents. It was also one of the few to have a professional international camp manager supported by a major NGO – the American Refugee Committee (ARC). The following story about listening to camp residents came to the attention of the camp manager through a chance conversation with a national staff member who had worked on the project at the time.
A few weeks into the cholera outbreak, the Haitian Red Cross (HRC) psychosocial section organised an initial series of nine discussion and awareness-raising groups on cholera in four earthquake-affected areas where they were already working (1). These groups were originally held to increase community awareness and address the psychosocial aspects of cholera (such as stigmatisation and grief), and were not set up with research purposes.
Shortly after the outbreak of cholera in October 2010, Communications with Disaster Affected Communities (CDAC) Haiti initiated a multi-agency process to survey levels of knowledge of cholera, and of its prevention and treatment. Organisations felt that they needed indicators on information needs around the disease.
Very early on in the project the team working on ENDK (1) realised that some kind of system for audience feedback, and to enable listeners to ask questions, was essential. This was especially important in an environment where travelling to earthquake-affected areas near the office was so difficult.
In Zimbabwe, a local NGO – the Humanitarian Information Facilitation Centre (HIFC) – piloted an electronic national survey on access to information, using questionnaires on smart phones rather than traditional paper forms.
For the first time in an emergency, media development NGO, Internews, began funding a research unit from the earliest days of their response in Haiti. The research department began as a way of mapping and understanding the best tools to improve communication with affected communities, in order to strengthen their daily humanitarian news programme Enformasyon Nou Dwe Konnen – ENDK (Kreyol for ‘News You Can Use’).
The 2010 floods in Pakistan submerged over 100,000km2 of land and displaced nearly 10% of the country’s population over a vast geographical area, causing over 1,980 reported deaths and nearly 2,946 injuries.
In August 2011, Internews led a joint communication and information needs assessment with Radio Ergo/ International Media Support (IMS) and Star FM of Kenya, with significant support from the Norwegian Refugee Council (NRC).