How effective is communication in the Rohingya refugee response?

Source: Wed, 10 Oct 2018 12:19 PM
Mukta Saha Roy/BBC Media Action
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CDAC Network members BBC Media Action, Internews and Translators without Borders have been working to improve access to information for Rohingya communities by supporting humanitarian and media agencies in their communication. The ‘Common Service for Community Engagement and Accountability’ has involved activities like creating audio visual content in Rohingya language, training interpreters, and ensuring community concerns are collated and brought to the attention of responding agencies.

The recently published report from this shares findings from the evaluation of the first phase of this project.

A survey, conducted in July 2018, interviewed 750 people from the Rohingya community and 750 people from the host community (local Bangladeshi citizens) about how they access information, what they think of the information and how they communicate with aid providers. The survey tracked how perceived provision of information has changed since an initial information needs assessment, carried out by Internews, in October 2017. Key informant interviews were carried out with agency practitioners to understand how they are using the tools and services created as part of the common service.

The evaluation found that the Rohingya community feel substantially more informed in July 2018 than they did back in October, and that the feedback mechanisms in place are being used and are appreciated. The study also found evidence to suggest that humanitarian and media agencies are using the tools and services produced as part of the common service to help them communicate with the Rohingya and host community. 

Read the report in full

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The CDAC Network is a growing platform of more than 30 humanitarian, media development, social innovation, technology, and telecommunication organisations, dedicated to saving lives and making aid more effective through communication, information exchange and community engagement.

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