Mexico: Earthquake - what we know about information and communication needs

Source: Tue, 26 Sep 2017 09:04 AM
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Mexico: Earthquake

A 7.1 magnitude earthquake struck near Mexico City on 19 September, causing damage and loss of life throughout Mexico City and the state of Morelos and Puebla. National Civil Protection Protocols and the National Emergencies Committee have been activated. Urban search and rescue activities are still underway.

From previous earthquakes we know that communication and community engagement in early stages can make a profound difference to operational aid effectiveness. We also know that early information needs centre on:

  • Family reunification - how to contact and find family members
  • Guidance on shelter, as people are afraid to go back into damaged houses
  • How to meet their physical needs (food, water, medical assistance)
  • Dead body management
  • Assessment of buildings (whether I can go back home or not)

Information needs evolve over time, with the following information needs likely to emerge over the coming days and weeks: personal documentation, property deeds, compensation, death certificates and other legal issues. 

Read more about information and communication needs following an earthquake


Key resources

Find cluster-approved key messages on what to do after an earthquake to support your communication work for communities (available in Spanish, English and other languages)

Undertaking assessment of information needs and communication preferences

Dealing with rumours

Are you Listening Now? An Evaluation examining Community Perspectives on Communication with Communities during the Nepal earthquake

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The CDAC Network is a growing platform of more than 30 humanitarian, media development, social innovation, technology, and telecommunication organisations, dedicated to saving lives and making aid more effective through communication, information exchange and community engagement.

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