[29 April 2015] The UN Flash Appeal for the response to Saturday’s earthquake emphasises that community engagement is critical to ensure people have information they need to make life-saving choices, can access response programmes and provide feedback on operational challenges and gaps.
The report reads ‘It is of vital importance to engage with and serve the affected communities. Affected people need to be kept informed about available services and aid and that gender equality and the diversity of affected communities is addressed when engaging the community. Without access to reliable timely, accurate information survivors are unable to make the choices necessary to develop their own survival strategies.’
Strategic objective 5 in the appeal sets a new precedent, stating 'An inter-agency common service is established so that affected people have access to information and are able to provide feedback to ensure a more effective humanitarian response'.
Priority actions listed under ‘Coordination’ are as follows:
1) Ensure coordinated and effective communications to affected populations on critical life-saving actions that
individuals, families and communities can take through the course of the response.
2) Ensure affected populations have adequate information on the nature and logistics of the response intended
to support them.
3) Ensure a coordinated approach to two-way communication with affected communities.
4) Ensure systematic mechanisms to collect feedback from affected communities and using this to inform
decision-making processes at the cluster, inter-cluster and humanitarian country team levels.
CDAC Network Members have been circulating the following tweets to draw attention to identified needs:
- Engagement w/ communities essential 2 ensure they're active actors/provide feedback #NepalQuake @UN Appeal http://bit.ly/1HQJuIX #commisaid
- Access 2 timely, reliable info critical 4 people 2 develop own survival strategies #NepalQuake @UN Appeal http://bit.ly/1HQJuIX #commisaid
- Affected people need to be kept informed about available services and aid #NepalQuake @UN Flash appeal http://bit.ly/1HQJuIX #commisaid
- #Aid community needs 2 collect feedback & use it 2 inform decision-making #NepalQuake - @UN Appeal http://bit.ly/1HQJuIX #commisaid
- #Humanitarian #Accountability mechanisms with gov #telecom #media are essential #NepalQuake - @UN Appeal http://bit.ly/1HQJuIX #commisaid