What We Do
We convene and collaborate, undertake research and share learning, strengthen capacity, advocate and innovate so that the humanitarian sector is stronger in:
Providing timely, accurate, and reliable information to people preparing for, or affected by, disasters. This gives people news they can use – necessary information to look after themselves, their families, and their communities to help them mitigate risk and shape their own responses. This area of work supports ongoing adaptation of messaging and communication needs as the crisis unfolds and changes and strengthening capacity of humanitarians to focus on communication and community engagement in actions and approaches of technical working groups on the ground.
Working with affected communities to improve their capacity for effective internal communication and with the humanitarian response system. This goes beyond providing lifesaving information and messaging. It’s about two-way communication between humanitarian actors and the people they seek to serve, allowing discussion so that misinformation and rumours can be tracked and managed. It’s about enabling people to connect by providing communication infrastructure, improving access to technology and supporting the community’s role in promoting accountability.
Developing good practice with communities and humanitarian response organisations to affect policy and systems change. This involves assessing communication and community engagement efforts and learning from each crisis through engagement with communities, local authorities and national governments and local, national and international humanitarian organisations. This includes ongoing evidence-based research on communication and community engagement and related advocacy, and supporting innovation in the sector.
Using the creativity of non-traditional partners that have different operating cultures to bring about effective change on the ground. We do this by bringing actors together that would not traditionally collaborate, to collectively catalyse the ability of communities to connect, access information, and be actively engaged in their own disaster preparedness, response and recovery efforts.
Supporting and promoting cross-sector collaboration to enable effective mainstreaming of information and communication efforts across the response. This includes innovative collaborations across diverse entities and linking with cluster and inter-cluster coordination mechanisms, taking advantage of our unique convening potential that cuts across UN, NGO and private sector divides.